DIGITAL KAZAKHSTAN

ASSOCIATION

The Digital Kazakhstan Association
brings together Kazakhstani companies
in the field of digital commerce and trade.

Members of the Association

Accreditation

Atameken National Chamber of Entrepreneurs of Kazakhstan

Ministry
of Trade and Integration of the Republic of Kazakhstan

Agency for the Protection and Development of Competition of the Republic of Kazakhstan

Ministry
of Justice of the Republic of Kazakhstan

Ministry of Digital Development, Innovation and Aerospace Industry of the Republic of Kazakhstan

News

17–18 July 2025

Expert consultations were held on the draft Agreement on Electronic Trade in Goods in the EAEU

26 July 2024

DKA Chairman Denis Stepanets and Managing Director Elena Bychkova took part in discussions on the draft Agreement on Electronic Trade in Goods in the Eurasian Economic Union, held at the Eurasian Economic Commission.

23 July 2024

Market leaders: which marketplaces in Kazakhstan pay the most taxes?

14 May 2024

Elena Bychkova, Managing Director of the ACC, spoke at the session ‘Entering New Markets’ at the 13th Central Asian Forum on E-Commerce Development.

6 May 2024

PwC Kazakhstan, in collaboration with the ACC, presents the results of its study, ‘Analysis of the Retail E-Commerce Market in Kazakhstan’ for the 12 months of 2023.

22 April 2024

An article analysing the state of competition in the marketplace market, prepared by DKA Managing Director Elena Bychkova, has been published.

26 January 2024

At the Atameken National Chamber of Entrepreneurs, on the initiative of the DKA, a discussion was held on issues of legal regulation in the field of e-commerce.

13 October 2023

As part of the Digital Bridge 2023 International Digital Forum, a session entitled ‘Digital Markets of Kazakhstan. Competition with Digital Giants’ was held, organised by the ACC.

6 October 2023

PwC Kazakhstan, in collaboration with the ACC, presents the results of its study, ‘Analysis of the Retail E-Commerce Market in Kazakhstan’ for the first six months of 2023.

29 September 2023

Elena Bychkova, Managing Director of the ACC, spoke at the Digital Law session of Kazakhstan's largest legal event, the Kazakhstan Legal Forum.

18 September 2023

‘Digital Markets in Kazakhstan. Competition with Digital Giants.’ Panel session by the DKA and AZRK

17 August 2023

Digital Kazakhstan Association included in the Interdepartmental Commission on Legislative Activity

2 August 2023

New companies joined the ACC in 2023

4 July 2023

Managing Director of the ACC Elena Bychkova has been appointed to the Public Council of the Agency for the Protection and Development of Competition of the Republic of Kazakhstan.

19 June 2023

The Zakon.kz website has published a commentary on the draft law ‘On Online Advertising and Online Platforms’ prepared by Elena Bychkova, Managing Director of the ACC.

18 May 2023

A high-level event took place in Almaty – the Second Economic Forum between the European Union and Central Asia.

28 April 2023

Legal regime governing information and rights thereto under the legislation of the Republic of Kazakhstan

27 April 2023

The President of Kazakhstan awarded Narine Mikayelyan, Executive Director of the ACC, with the Order of ‘Kurmett’

26 April 2023

The Digital Kazakhstan Association will participate in the work of the Interdepartmental Commission on Legislative Activity

24 April 2023

The IX Eurasian Antimonopoly Forum was held in Almaty

7 April 2023

PwC Kazakhstan, in collaboration with the ACC, presents the results of its study, ‘Analysis of the Retail E-Commerce Market* in Kazakhstan’ for the 12 months of 2022.

21 March 2023

Happy Nayruz!

16 March 2023

Elena Bychkova, Advisor to the Chairman of the ACC, appointed Deputy Chairperson/Executive Director of the Alliance of Eurasian Antitrust Experts

7 March 2023

Elena Bychkova, Advisor to the Chairman of the ACC, participated in the Conference ‘Strengthening the Potential of E-Commerce in Central Asia’ held on 7-9 March in Dubai, UAE, as part of the Kazakh delegation.

17 February 2023

The Digital Kazakhstan Association is accredited by the Ministry of Digital Development, Innovation and Aerospace Industry of the Republic of Kazakhstan.

3 February 2023

Denis Stepanets, Managing Director of ACC, took part in a panel session at the annual international forum Digital Almaty 2023

27 December 2022

Happy New Year!

2 November 2022

Denis Stepanets, Managing Director of the ACC, spoke at the National Workshop on Data Policy

26 October 2022

PwC Kazakhstan, in collaboration with the ACC, presents the results of the study ‘Analysis of the retail e-commerce market* in the Republic of Kazakhstan’ for the first six months of 2022.

7 October 2022

Elena Bychkova, Advisor to the Chairman of the ACC, spoke at the VIII Eurasian Antimonopoly Forum

30 September 2022

How can Kazakhstan regulate digital markets? Panel session by the ACC and AZRK

21 September 2022

The D, together with the AZRK, will hold a panel session at the international forum on digital technologies, business and IT - Digital Bridge 2022, 28-29 September.

6 September 2022

The Eurasian Antitrust Forum will take place on 6–7 October.

27 May 2022

PwC Kazakhstan, in collaboration with the ACC, presents the results of the study ‘Analysis of the retail e-commerce market* in the Republic of Kazakhstan’ for the 12-month periods of 2020 and 2021.

14 May 2022

Elena Bychkova, Advisor to the Chairman of the ACC, moderated a session at the Astana Legal Forum

7 April 2022

Denis Stepanets, Managing Director of the ACC, and Elena Bychkova, Advisor to the Chairman of the ACC, took part in the Conference ‘Development of E-commerce Regulation in the EAEU’ at the EEC venue.

20 February 2022

Elena Bychkova, Advisor to the Chairman of the ACC, has been included in the Expert Council for the Development of Competition in Digital Markets under the AZRK.

18 February 2022

AliExpress Russia has joined the Digital Kazakhstan Association

28 January 2022

Article published on antitrust regulation of digital markets

12 January 2022

Ozon Marketplace has joined the ACC

9 December 2021

Denis Stepanets, Managing Director and Advisor to the Chairman, and Elena Bychkova spoke at the International GR Forum.

29 October 2021

Denis Stepanets, Managing Director, took part in the International Exhibition and Conference on Security - Kazakhstan Security Systems 2021

7 October 2021

The Digital Kazakhstan Association has become an official partner of the Eurasian Antimonopoly Forum 2021

13 September 2021

PwC Kazakhstan, in collaboration with the ACC, presents the results of the study ‘Analysis of the retail e-commerce market* in Kazakhstan’ for the first six months of 2021.

24 August 2021

The Digital Kazakhstan Association is accredited by the Ministry of Justice of the Republic of Kazakhstan.

19 August 2021

Russian sellers can enter the Kazakh e-commerce market through Kaspi.kz, the country's largest marketplace.

4 August 2021

On 23 September 2021, Almaty will host the 2nd International PLAS Forum ‘Fintech Without Borders. Digital Eurasia.’

25 June 2021

Elena Bychkova, Advisor to the Chairman of the Antimonopoly Committee, spoke on the introduction of antitrust regulation of digital platforms at the Astana Legal Forum 2021

3 June 2021

Mikaelyan Narine, Executive Director of the ACC, took part in a meeting of the Public Council of the Ministry of Justice of the Republic of Kazakhstan

1 February 2021

Advisor to the Chairman of the ACC Elena Bychkova joined the team of experts at the Centre for the Development and Protection of Competition Policy

25 January 2021

Kazakhstan's e-commerce market doubled in size in the first nine months of 2020. Online sales increased from 198 billion to 382 billion tenge.

Team

Denis Stepantsev

Chair of the Association Council

More than 10 years of experience in communications with government agencies. Advanced training in business communications at SKOLKOVO. Advanced training in government relations at MGIMO.
Narine Mikaelyan

Managing Director

Issues of communication with state authorities. Work on legislation.
5 years of experience working in the Committee on Legislation and Judicial Reform of the Mazhilis of the Parliament of the Republic of Kazakhstan. Member of the Council of the Assembly of the People of Kazakhstan. Member of the Public Council of the Ministry of Justice of the Republic of Kazakhstan. Chairman of the Association of Armenian Cultural Centres of the Republic of Kazakhstan ‘Nairi’. Member of the Amanat party. Member of the Republican Mediation Council of the Assembly of the People of Kazakhstan.
Irina Tyugina

Chief Executive Officer

Representing the interests of private entrepreneurship in government bodies. Strengthening the role and powers of business associations. E-commerce issues.
More than 20 years of practical experience in representing and protecting the rights of entrepreneurs from the position of the Astana Chamber of Commerce and Industry, the Association for the Protection of Entrepreneurs' Rights, and the National Chamber of Entrepreneurs of the Republic of Kazakhstan ‘Atameken’. Direct participation in the establishment and development of the NCE RK ‘Atameken’.
Research and analytical work in the non-profit sector and business associations. Consulting experience in the field of legislative regulation of private entrepreneurship, including sectoral legislation.
Manshuk Kiyabaeva

Manshuk Kiyabaeva

Issues of legal support for e-commerce and trade. Over 20 years of experience in supporting and developing remote business services and providing online services to customers.
Zhanar Mugalova

Advisor to the Chairperson on Information Security

Interaction with government agencies on cybersecurity issues. Over 25 years of service at the Ministry of Internal Affairs of the Republic of Kazakhstan. Extensive experience in interacting with international organisations, including representing the interests of the Republic of Kazakhstan on cybercrime issues at the Council of Europe and the United Nations.
Mira Kuderinova

Advisor to the Chairperson

Interaction with government agencies. Over 6 years of experience in GR. Master's degree in Political Science (Moscow, Russia, Turin, Italy). Advanced training at MGIMO.

Name of the company (sole proprietorship) and online shop/online platform

Type of activity (OKED)

Region

Contact person for the questionnaire (mobile phone number, email address)

Actual number of employees

Actual number of employees without an employment contract

Business category (micro, small, medium, large)

Goods/services sold

Volume of goods/services sold in Q1 2019 (tenge)

Volume of goods/services sold in the first nine months of 2019 (tenge)

Volume of goods/services sold for the whole of 2019 (tenge)

Volume of goods/services sold in Q1 2020 (tenge estimate)

Which goods have been in highest demand since the state of emergency was declared? (since 16 March 2020)

How has the average purchase amount changed since the introduction of the state of emergency? (tenge)

How much was / How much became

Restrictions on the company's activities under the state of emergency regime

Complete closure of the facility (prohibition on work and services);

Restriction on working hours (part-time)

No restrictions.

Number of employees sent on indefinite leave since the introduction of the state of emergency

How many employees in total / For how many months

Number of employees dismissed/hired since the introduction of the state of emergency

Number of dismissals / Number of hires

Estimate the amount of the company's losses due to the introduction of the state of emergency, including those caused by the rise in the US dollar exchange rate (in tenge).

If there is no exact figure, you can specify a short range of figures (for example, 500-700 thousand tenge).

How would you assess your company's current financial situation?

Normal stable financial condition - the enterprise successfully uses and combines various sources of funds, both its own and borrowed, to cover inventories and expenses. It is characterised by the absence of non-payments and the reasons for their occurrence, i.e. the work is highly or normally profitable, and there are no violations of internal and external financial discipline.

Unstable financial condition - associated with a violation of solvency, in which the possibility of restoring equilibrium remains by replenishing real equity capital and increasing own working capital, as well as by attracting additional loans. At the same time, this condition is characterised by violations of financial discipline (delays in payment of wages, use of temporarily available own funds from reserve funds, funds, etc.), interruptions in the inflow of money to settlement accounts and in payments, unstable profitability, and failure to fulfil the financial plan, including in terms of profit.

A crisis financial situation in which the enterprise is on the verge of bankruptcy, since in this situation cash, short-term securities and accounts receivable do not even cover accounts payable.

Assess the dynamics of the company's sales volume after the lifting of the state of emergency for the first nine months of 2020.

Forecast estimate (in %) for the first nine months of 2020 compared to the first nine months of 2019, i.e. expectations of a decrease or increase in sales volumes. Please specify the percentage.

Estimate the percentage increase in the cost of goods/services sold by the company, including due to the rise in the US dollar exchange rate.

Forecast estimate (in %) of the increase in the cost of goods/services after the lifting of the state of emergency in the first nine months of 2020 compared to the first nine months of 2019. Please indicate the percentage.

Forecasts for the number of jobs in the company in the first nine months of 2020? (forecast, in %)

Select from the list (no more than 2 options): a) the number of staff will be reduced by ___% (specify the percentage); b) __% of staff (specify the percentage) will be transferred to part-time work with partial payment of wages; c) __% of staff (specify the percentage) will be sent on unpaid leave; d) other (please describe).

Assess the financial condition of the company after the state of emergency is lifted until the end of 2020.

A crisis financial situation in which the enterprise is on the verge of bankruptcy, since in this situation cash, short-term securities and accounts receivable do not even cover accounts payable.

What further measures are needed to support your business, taking into account the measures already announced by the Government?

Briefly describe (topics: sales, employment, taxes, access to government programmes, finances, etc.):

info@dka.kz

+7 701 031 70 80

Republic of Kazakhstan
Almaty
157/4 Shevchenko Street

Contacts

The Digital Kazakhstan Associationbrings together Kazakhstani companiesin the field of digital commerce and trade.

Members of the Association

Accreditation

News

Team

The Digital Kazakhstan Association
brings together Kazakhstani companies
in the field of digital commerce and trade.